QUOTE

2. If I don't get speaking to them I leave it a couple of weeks then either send them an 'after gig questionnaire' + pre-paid envelope or phone them.

5star brought this up in the top ten thread. This is something that I rarely do, but on reflection should do a lot more often.
Do many others on here do this as a matter of procedure?

I don't so much do a questionaire, but I just call or email them, to see what they thought about me and the equipment-and mainly get very good replies.

However, I think this is enough because how many of you receive a questionaire about a company through the post or via email, then bin it straight away (seeing it as junk mail?)

This maybe how clients will see it!!

Heres what I send out. Sorry, pasteing it over has thrown it out a bit.


«Clt. Title» «Clt. Surname»
«Clt. Add #1»
«Clt. Add #2»
«Clt. Add #4»
«Clt. Add #5»
«Clt. Add #6»
«Clt. Postcode»


Wednesday, 21 May 2003


Dear «Clt. Title» «Clt. Surname»

Thank you for booking «Artiste», for a / your «Function Type» at «Venue Add #1», on «Function Date». I hope
all went very well, and as part of our continuing policy to ensure we are suppling entertainers of a very high
standard, we would like to ask if you could take a few minutes to complete our customer survey form, as your
opinion and comments are valuable to us, so that we can maintian a standard, expected by everyone that uses
our services.



Yours sincerley,







MIKE MOORE

CUSTOMER SURVEY

Name of Client. «Clt. Title» «Clt. Surname» Date of Function. «Function Date»
Name of Artiste. «Artiste» Type of Function. «Function Type»

Thank you for taking a few moments of your time to complete this questionnaire, please indicate the comment
closest to your response to the associated question.

1. Did the artiste arrive and set up on time ? On Time Late

2. Was the artiste dressed suitably for the occasion ? Too Formal Just Right Too Casual

3. Was the size of the disco suitable for the venue ? Too Big Just Right Too Small

4. Did the artiste present themselves well ? Too Chatty Just Right Too Quiet

5. Was the music selection suitable for the occasion ? Too Modern Just Right Too Old

6. Did you have to ask the artiste to change the music ? Yes No

7. How was the volume of the music ? Too Loud Just Right Too Quiet

8. Did you have to ask the artiste to adjust the volume ? Yes No

9. What did you think of the light show ? Too Many Just Right Too Little

10. What did you think of the overall performance ? Good Fair Poor

11. Would you book entertainment from us again ? Yes Perhaps No

12. Could we give your name and number as a reference ? Yes No

13. If you enjoyed the service we provided, would you like to leave a message on our guestbook, at
www.mike.moore.ent.clara.net, and from main menu, select sign guestbook.

14. Any other comments : (Please use the back of this sheet for additional space)

Hiya Mikee,
Would i be right in saying that the the data for the fields below comes from the DJ Booking software?
I seem to remember you saying something on another thread that the DJ Booking software is able to be used in conjunction with Word, for such things as this?
I bought the programme a few weeks ago, but there aren't any options to use it with Word?
I'm quite interested in setting the programme up to do a form such as the one you have above.

Hi Eskie,

Nothing special, MS works. I'm not that clever with software. It could be done better in MS Office, but there are probs that need sorting out.

Hi Eskie (again), you've made no mention of the meeting, I half expected something. As you saw, we suffer with apathy, the same as the boards suffering from.

Mikee,

I didn't feel it would be appropriate to mention it, as I felt that may dissuade any potential members from joing TVDJA.
It personally didn't really bother me that there weren't that many people there, although I'd liked to have seen a little more gear available in the jumble sale; mind you, if there had been you'd have probably bought all of that as well

Hi Eskie, yes I know, I think a lot of people are hanging on to there kit at the moment.
And I didn't buy everything, just the Twisters, Chaos's, cable, plugs, sockets, oh and the rope lights. I do try to change my show around a little bit every 12 to 18 months, just keeps it different the repeat bookings. I've had an idea, with the kit I've got, perhaps a second show, or start a hire department

For a change I'm gonna bring this thread back on topic!! (well I had to do it once)
My questionnaire goes along similar lines to Mikeees only perhaps not in as much depth. But I think the important thing is to make it easy to complete. Most of my questions are multi choice except:
1. Was there anything about the evening you didn't like?
2. What did you like most about the evening?

Someone else mentioned that the questionnaire would probably just get binned by the client . I have to say that I have received back every one that was send out. People do like to be asked & have a chance to give their opinions

Paul S

I have never used an after gig questionaire, however I see one important point, it will in a very short period of time give you a nice amount of testomonies to show other potential clients

I never do after gig questionnaires - I always make sure I speak to the client at the end of the night and ask if everything was ok - I always tell them at the beginning of the night that if they are not happy with anything to let me know immediately - I cant put it right afterwards! I also explain how I think I am going to run the evening and get their approval. To me an after gig questionnaire is not really necessary - I would rather be in the position to have my client tell me on the night if there is any aspect that they are not happy with so that I can take action there and then - I know that my clients are happy cos they tell me at the end (and even sometimes give me a tip - in cash!) - also I recieve tons of thank you cards. Also, I carry extra lights but only put in what I feel is necessary for the size of the venue - I can see that questionnaires are useful if you are running an agency - but you could also shoot yourself in the foot by sending them out - Lets say, your client was NOT happy, and responded by saying that you had not put in enough light effects, even though you had been advised of the size of venue and the number of people attending, the DJ had not heeded your request to turn the music up/down, was not dressed appropriately - what would you do then - offer a refund. Best policy is to make sure you talk to your client before the event - and again on the night before you start. Questionnaires can give rise to your client demanding part refund - you know what some people are like - give em an inch!!

Also, (I know you are going to think I am totally off my head here, but this is absolutely true), I often tell the client to pay me at the end of the night - to ensure that they are happy with what I have done.... RISKY!! I hear you all shout, "is that woman mad"...... However, I do explain that if for some reason they are not happy with something during the evening, they must let me know asap to give me the opportunity of putting it right.... they MUST NOT wait til the end of the night and just turn around and say that they were not happy to get out of paying. I have NEVER not been paid and this also gives my clients confidence that I am going to do all I can to make sure that their function is perfect.
Am I mad or do I just have the cojonnes del buro???

Not paid until the end, eh?

I can relate to that - used to do it. But I got so fed up with chasing people up at the end of the night, or having to interupt leaving guests in order to get paid - I stopped it.
In the contract, upon arrival, thank you very much, no bother at the end!!!!

Still, if it works for you - great!

For me I don't push the client for the money, they normally pay me at some point during the evening. If not I'll wait until thend.

It's a good way to get a tip

I think that its important to point out, that if I get a bad gut feeling about the client, then I would obtain payment before they have a chance to do a runner!! However, I really do vet my clients carefully and in most cases have met them at other gigs so feel quite safe that I am going to get paid>

Think this could actually be a good thread to run in its own right.

When do people ask for the balance of their fee?? Beginning , End, some I know two weeks prior to performance?

I personally also wait till the end, which as somebody else said is a good way to get a tip ( and having said my roadie does it for fun if we get a tip its all his!) ............ especially if you 'don't have any change'