QUOTE
ie, x-amount of space or x-amount of power.
don't you have those requirement(s) stated clearly in your T&C's?. What would happen if you turned up at a marquee and found a 150m two core 5A extension lead ready and waiting to be plugged into?. Don't mock, i've been left 10A orange twin core flymo leads to plug into before now, along with a variety of other cheap and cheerful means of power transfer
It's just the same as clients sending you a request list with 200 tracks on it, and then moaning because 140 of them don't get played. However if you point out right from the start that logistically it is only possible to incorporate 20, 30 or 40 tracks then they have no recourse to moan if you only managed to play a limited number of their 200 track list which was duly supplied.
Unfortunately in business the onus always does seem to be on the service provider to lead the conversation and ask the relevant questions in order to be in a position to make an informed decision and discuss any potential difficulties or special requirements, its also common sense to confirm it all too, because clients DO take liberties, and some people out there DO exploit an opportunity or 'change their requirements' to suit if the possibility should arise.
Lets take booking a taxi as a classic example.
Mrs Smith rings for a taxi to take herself and her 11 friends to bingo. She contacts 'Fasta Cabs' and arranges for a taxi to arrive at her address at 7.30
'Fasta Cabs' operators don't bother to ask how many passengers are travelling, and routinely send a Vectra Saloon to her address. Is this Mrs Smith's fault for not automatically volunteering the information because it wasn't asked, or 'Fasta Cab's' responsibility for not asking the question and making themselves aware of the fact regarding how many passengers were travelling at that time and so making an informed decision on the type and size vehicle to send, based on the answer.
In the above situation, 'Fasta Cab's' have probably just made an assumption and figured out that a Vectra Saloon would be big enough for Mrs Smith and her party, because it would be big enough for 95% of the other bookings they received for that night. In this case they were wrong, and Mrs Smith, when the car arrived, would probably have complained.
Had 'Fasta Cab's' taken the trouble and about 10 seconds to ask a simple question and make themselves aware of the facts, then a suitable mini bus would have arrived, Mrs Smith would be happy and would probably use them again, and no embarrassment or inconvenience for either party.
Its all relative, and in the larger picture, actually asking the question, even the simple ones and then confirming the facts, would ensure that the client got what they had booked and would lessen the possibility of any complaint and would protect you from any further action, if they should. After all Deejays are not being hired by other Deejays, they are being booked by the general public, who ultimately do not see the service from the same prospective or angle as another DJ would, for example and neither do they have the expectations of other deejays or the same 'requirements'
In addition, if the client wants 20kw of lighting at their marquee, then discussing this at the booking stage and pointing out both verbally and in writing that they would need an electrician to install a proper distribution board or the hire of a suitable generator, and so your required 86A supply would be ready and waiting for you, surely is routine.
However if we automatically attend every function with 20kw of lighting, and turned up to the marquee automatically expecting a mains supply capable of suppling 86 amps and found a 13A extension lead, then this would be
our fault entirely, for not making
our requirements clear to the client at the time of booking. Clients don't have crystal balls and neither do we, thats why its vital to communicate and both parties actively discuss THEIR requirements in detail, to ensure that the event runs smoothly.
However its when both parties are left to make assumptions, and details aren't discussed in any depth or confirmed, and conclusions are drawn that disappointments occur and complaints are made - by either party.