Right................

some of you will have seen my previous post and will know I have been at this since Monday........

Please help with Diagnosis.....

Computer on.........
Denon HD2500 On.............
Denon Music Manager On.................

want to transfer tracks from Denon Music Manager to Denon HD2500......
Look at manual. Says plug in cables etc..... Select the Source to Pc......

Which I have done (Many Times Now) and it comes up with the message "Quit USB Device Mode" "Disconnect USB Device" "Turn Off Power"......

Once this comes up I can't do anything but turn the unit off....
And now my pc is saying Unknown Device, No Driver..... What is going on???????

All I want to do is put songs on the Hard Drive...... Grrrrrrrrrrr


Yours Annoyed and getting impatient

Splosh

Im seeing more and more frustrations with these machines are they as good as they make out?? I think I'll stick with me lappy and Ots.

Ok you have done the denon bit ok.... when it comes up with that message on the screen its in PC mode...

so start looking at the pc..

what version of windows and what service pack do you have installed.....??

are you using a USB 2 cable and Port ??



Yes

Frustrations with any new product that people are unshure how to use... finger trouble, computer trouble..

but the HD2500 does what it says it does so when you have all translated the manual into somthing you can understand then you should be fine...

the good thing about the forum is lots of people are willing to help..

Hopefully not so much now?



I gave Jon a call and think he will be able to proceed now!

A massive shout out to Ed.....

This is what the Forum is about... Helping each other.....[b]

Ed very kindly gave me a buzz and has helped me through some issues that I was encountering.....
Marc, Yeah, I did have some issues with the PC..... It wasn't recognising the Denon... and without Ed, I would not have managed to sort that....

Thanks soooo much to all the offers of help........ Your membership on the Forum is fully justifiable now....
I only hope that one day I will be able to return the favour......

Ed, I owe you a drink next time i am down your way........

I think I am now on the way to sorting the issues that I have encountered........

Perhaps the initial begining set up and get started instructions included with the Denon are not quite friendly enough????? Still reserving judgement.... Wait till I get proficient using the materials first.

Many Many Thanks to all....

Splosh


Right, Play Time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Exactly,

I could not possibly comment LOL




Nik



In all seriousness this is true and Gary is the Denon Guru... He will sort it for you Splosh


Nik

Glad to see that you're more or less sorted now.

With the DN-HD2500 only being released to an eagerly awaiting world in the last 6 weeks or so, and units selling so fast that many owners-to-be are still waiting for their units to come into stock, there are considerably few people this early on, who can offer advice on the unit usage - luckily you found quite a few of them already on this forum.

The front PC link screen on the 2500 could definitely do wih having the a brief re-wording applied (I've requested this a few weeks ago for the next free update - and wow, what an update that's gonna be!)...

Like any new product, the amount of advice and those able to offer advice will increase exponentially once the unit has been out & about for a while - in the meantime, you can always PM me your phone number and I'd be happy to talk you through any questions which you might have.

I think there are always going to be teething troubles with new equipment. Particuarly those which require the instructions booklet to be read before using it. I might venture into world of the HD2500 after these problems have been soreted out and the price drops.

For this reason of a trouble free existence, I intend to be a CD DJ in the immeadiate future.

I understand what you are saying as I felt similar when CD came out, and look how well that technology has advanced!
Any new product will have a teething problem, maybe more so today as companies launch early and let the user find the little issues and report.... so I say you maybe wise to allow enough time for the big issues to be ironed out - but don't wait too long!!!
I'm sure any 'hands-on' experience may tell a slightly different story so when a few of these patch updates are sorted, go and have a play and indulge yourself!!!

Well...........

My fun has lasted all of a couple of hours...........


Got it working yesterday thanks to Ed Bray, and now back to square one again...

My computer is once again not recognising the Denon.....
Ed managed to talk and walk me through it yesterday so that the pc would recognise it, and now it has gone back to where I started.............


Excuse me whilst i wipe the tears from my eyes.............


I am sure once it is recognising it will work again, but I can't belive i have now spent about 18 hours trying to get this thing to work for me, and aside from 2 hours yesterday.........................................


So, help again anyone????? Have been into device manager, and just says unknown mass storage device.... Can't remember what to do from here on.................

Now I know why I have never gone digital............. CD's and Vinyl are sooooooo much simpler.....


Splosh

To be honest Jon, I think many of your problems are to do with the age and spec of your PC, it does not help that you have filled the hard drive almost to bursting with your music files.

You will have to go back into:

Start-right click My Computer- select properties
Select the Hardward Tag and then select Device Manager
Remove the offending USB fixture from the Universal Serial Bus Controllers
Then close all boxes and restart the computer allowing Windows XP to re-find the device. (make sure the HD2500 is in PC mode before restarting).

Hope this helps.

Am gonna give it a go now Ed.....

If I can't get it to work, I am gonna try cleaning up the Puter.....

I have External Hard Drive on order, so hopefully will free up a lot of space......

Right...........

Lets shut down and see what happens.........


Splosh

You want the good news or bad news????

Good news, is that machine restarted and hey presto, managed to find the Denon....

Started dragging and dropping files again - Thanks Ed..

Now the bad.....

Half way through copying a couple of Boney M Tracks, I get a screen come up saying invalid path / file name... You know the one....
And now the puter says that there is nothing on the F Drive (Denon)..........

Really am gonna cry.......


Jon

As I said earlier, I think your problems stem from your PC.

You may want to try and do a Windows XP repair (so you don't lose your current files/programs) but you may need to do a clean re-installation. Have you access to another computer/laptop that you could use? although you will have to transfer your music files to a seperate drive to then transfer them.

As for the Boney M files you mentioned, this does prove thet if nothing else the HD2500 has taste

Due to the PCs (apparent) age, it might be worth while removing any other USB devices which might be polling the PC every so often and causing it to drop other UB connections. Also check the PC settings to see if the USB ports are subject to power-saving inclusion.

Windows manages the USB connections with a power saving option

To turn off (reccomended)

Start / my computer / device manager / view system info / hardware / device manager / scroll down to Universal Bus Controllers (click the +) and double click the "USB root hub"

for each USB root hub device....turn off power management

This is just incidental to your problem. does sound like a computer issue, not the Denon to be fair.

The above should be done if powering USB devices in my view, no matter what. They can shut down on you whilst say an external hard drive is inactive for a while?

You are probably right Dukesy. I will sit tight for this year and see what happens. I might have a word with Tonsk and see his HD2500 in action.

to be fair

I dont think the Denon or the Numark (which i bought 2 weeks ago) has many problems

Each device may have teething problems, but with all respect, mostly to do with "User error" or "not read the insructions" or "in-compatable gear/software/computer

I can only speak for the much cheaper (and much less spec i may add) Numark

after a few hours of: "not reading the instructions" (yes i'm impatient as well haha) problems, it really is a nice piece of kit

If only maybe as a back up device incase you lappy goes down?

However i use it as a main player now, more and more every gig

The problems im reading about, so far in the main over the last 6 weeks or so, seem mostly down to not giving the units enough time to get used to, or reading up properly on the "loading data into them" issues

For example, I read last week a "slating" of the Numark player D2

The bloke only had it a day and did not download or use the Librarian software that comes with it......The problems he was putting on the forum were completely unfair, as the unit can only do its best if you follow the proceedures outlined ie use music manager, or use librarian etc etc

So some reports that the Numark cant load a chosen track within 20 seconds are complete rubbish.
Or the screen is too bright and blinds you....(just turn the brightness down haha)
The unit wont search songs fast enough....(errrr within a second on mine) you get my drift though.....

The Denon seems to be getting some bad press sometimes too, mostly coz of user error/system incompatability
Im sure the unit has been tested until blue in the face, and any little factors can easily be solved with a free firmware update on both units

Very wise words mate!!

Right...........

As I am sure you are all eagerly awaiting my progress.............

I shall deliver an up-to-date report....

Since my last post, i haven't got very far to be honest in terms of practicality.
if anything more issues have arisen...

However, The Denon and DJ Knowledge King "Gary" came (sort of) to my rescue last sunday at the SEDA Meeting.... (Another fantastic way to gain knowledge and network with other like minded DJ's - If you haven't been yet, then go!!!)

Anyway.... I gave Gary a few scenarios to which he has been patiently helping with.
One of these issues is that my newly bought External Hard Drive (Maxtor 360Gb) doesn't seem to wan't to be recognised by the HD2500....! anyone else had this problem? Anyone reccommend a Hard Drive to use?
It would be interesting to see what others use...

Also, Hubs!!! My hub don't wanna be recognised either!!! anyone else care to reccomend one of these to?

Other issues, Gary graciously helped me with and I will keep those to my dumb self, and give a public thanks to Gary for being sooo helpful and patient with me (and You Ed Bray).....

I am sooo desperate to use my Denon properly that I think I am falling over my own feet, and perhaps need to slow down... After all I am fairly new to Digital Music....
At the end of the day however, I am excited about this new technology and think it is the way forward.
I have managed to sort of use the HD2500 at a gig last week. I only used a handful of tracks from it (internal hard drive and my Iriver which thank God it does recognise) and I am extremely impressed. I loved the brake facility and was left feeling mighty good about being able to pick and choose tracks at the last minute without throwing a cd case on the floor, or knocking over my orange juice and lemonade whilst desperately trying to find that requested Captain and Tenille song (I know I know I know - but they was getting married)...

Very impressed with it's abilities, just want everything to work properly in order....


Next installment to come soon I hope!!!!!

Splosh

Great to hear you are happy and pleased with the gear, especially with help from a fellow Mobile DJ.

Do you think it will enhance your ability and allow you to promote yourself as an even more versatile DJ in providing a service for clients - at a more deserving rate than now?

Dan

if your passing basingstoke any time soon, pop in with the drive and we will make it work for you...

I know an external hard drive will be bigger, however 40gig on the Denon is a fair size and should hold all the tracks a DJ will ever use in a normal function......an external drive could be used for those requests that normally dont get played at all / or very often

I would use the machines internal for all the usual day to day tracks we all play

external just for the sh*te! haha

good luck with it

Jeff,

I agree....
That is what the main aim is.
I need to get over my niggling troubles with files that don't like the HD2500 also.....

Internal for most of the gig as you say and then the External for those "unusual" requests.

Jon

My moneys still on the drive being NTFS format, and it needs to be FAT or FAT32.

Here's the link to the FAT32 formatiing program - you'll loose everything on the drive, so make/keep a backup handy:

http://www.buffalotech.com/support/getfile...tion_Format.zip[/url]

Quote Jeffwall:
"however 40gig on the Denon is a fair size and should hold all the tracks a DJ will ever use in a normal function"

Just to be picky, this is untrue if you are using WAV format, and as someone who currently uses CDs, I certainly don't want to lose audio quality in the conversion to mp3, which can be quite bad if you drop down to 128Kb/s or so.

No, with such an expensive and well-featured bit of kit, why compromise?
Internal drive should be bigger, but I've already made that point elsewhere.

using wav.....fair point really. I didnt realise wav uses much more space?

Just read another topic, and seems it does use loads more space

Can you tell the diffrence with say 192 ripped mp3 and wav?

Quote Jeffwall:
"Can you tell the diffrence with say 192 ripped mp3 and wav?"

Yes - sometimes, if I load both files up and do an A/B comparison. If I just heard the 192 mp3 file on its own, I probably wouldn't notice. Point really is that as I can sometimes pick out the difference with my ancient and damaged hearing, so I'm sure a younger person could.
Must admit though, I doubt anyone would notice a difference between WAV and a 320 bitrate mp3. There is still the issue with 'damaged mp3 headers' though, which is enough in itself to make me want to use WAV. Reliability is paramount.

As for file sizes, a WAV file comes out at about 10Mb per minute of music time, whereas a 192 mp3 might weigh in at about 5 - 6Mb for a 3 - 4 minute song. A heck of a difference.

Pity the 2500 doesn't seem to handle lossless compression formats - compressing the music this way can roughly double the number of tracks you can store in a given space, with no loss of quality at all. Maybe something for Denon to think about??

There are no plans for any of the lesser used formats. What with hard drive storage space becoming cheaper by the day, or so it seems, and each format having its own quirks and quandries (and licensing fees), the supoort of WAV (with metatag data) and MP3 with ID3 tags gives user the choice between the main uncompressed format, and the main compressed (to varying degrees) format.

As for the internal drive used. A whole lotta different makes, models and capacities of drives were soak-tested for all sorts of DJ-like abuse and the 40gb 2.5 drive faired better than any of the other types tried. My guess (although I dont have the fulll details of the tests) is that the more recording platters stacked ontop of each other in a set space, the smaller the gaps are between each surface, and the more chance of a bad knock causing two or more layers to crash against each other.

Splosh, I got the Maxtor 400gb external drive (that Maplins was selling) and it was NTFS formatted and not FAT32.

Was a real pain converting but did in the end.

I also have a Western Digital MyBook 500gb external and it works fine all the time and is FAT32 formatted out of the box.

£97.99 from Amazon....